General

I run a syndicate/racing club, do you offer bulk discounts?

Yes, we do offer discounts on bulk orders. Please get in touch with us to find out more.

Can I put my mug in the dishwasher?

Yes!

How big are the mugs?

All of our mugs are a standard 10oz size.

Delivery

How long will my order take to arrive?

Most of our orders take 3-4 business days but at busier times of the year, they can take up to 7 business days.

Where is my order?

Most of our orders take 1-2 business days but at busier times of the year, this can increase to 2-3 business days.

To check on the status of your order, please use the order tracker.

How are the mugs sent out?

All of our mugs are sent out in Smash Proof boxes and are sent out either by Royal Mail, Parcelforce or DHL.

Returns

How do I return my order?

To return your order, please use our contact form to help us best deal with your request.

Unfortunately, some orders are non-cancelable and non-refundable:

For example, personalised mugs made specific to your requirements can’t be resold due to a bespoke element.

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